A.
Yes! Our web site offers a sampling of our high quality products,
but our Bayberry Lane catalog is filled with best-sellers
and some of our finest products, and our full product
line catalog is filled with over 320 full color pages
of products!! Spring/Summer and Fall 2005 available now. Order
here.
Q.
How many products does DelightfulExpressions.Com carry?
A.
Our web site offers a sampling of our high quality
products. Our catalog offers over 3000 items, with new items
being added all the time, to both our on-line and print catalog!
Q.
Is it safe to use my credit card? Is your site secure?
A.
Yes. In fact, it is safer to use your credit card on our site
than at a shopping mall. Our on-line catalog is equipped with Secure
Socket Layer technology with an encryption key length of 128-bits
(the highest level commercially available). Once your information
reaches us, it resides on a server that is heavily guarded
both physically and electronically. Our transaction servers
sit behind an electronic firewall and are not directly connected
to the Internet, so your private information is available
only to authorized computers necessary to process your order
and send it off to you.
Q.
What is your Privacy Policy?
A.
Delightful Expressions.Com does NOT trade, rent, give away,
or sell your personal information to anyone else. You may read
our Privacy Statement here.
Q.
How
do I place an order?
A.
Click on any 'Product' link anywhere
on our web site. You will then be taken to our on-line
catalog store where you can browse our products by choosing
a category from the menu bar on the left side. You can add
an item to your shopping cart at anytime by clicking the
"Add To Cart" button. Or, if you would only like
to make a single purchase, you may click the "Buy One
Now" button. When you are ready to complete your order,
select "checkout" from top right corner of the screen.
If
you are ordering from our printed catalog, simply call,
fax or mail in your order using our contact information
on the back of the catalog.
Q.What's
the difference between 'Add One to Cart' and 'Buy One Now'?
A.
If you click 'Add One to Cart', it will add the item to your
shopping cart, and you may conveniently continue shopping. If
you know you only want 1 item, then click on "Buy One Now",
and you'll be taken directly to the checkout screen.
Q.
I'm having problems checking out. What should I do?
A.
Delightful Expressions.Com uses the highest levels of credit
card authorization security - this means that your credit
card billing name and address information must exactly match
the information your credit card issuing bank has on record.
If you have further problems, please contact Customer
Support.
Q.
Can I place an order by postal mail, telephone, or by fax?
A.
Visa, Mastercard, Money Order, Personal Check, Business
Check. When you order with your credit card from our web site,
or via phone, postal mail or fax, your order is processed
immediately. Orders paid with money orders are processed as
soon as we receive the Money Order. Orders paid by check or
automatic checking account withdrawal are processed as soon
as your check clears.
Q.
I have a question about my order. Can I check my order status?
A.
Simply contact
Customer Service with any questions related to your order.
Please include your confirmation number and order date, name
and complete shipping address.
Q.
What is your return policy?
A.
If an item arrives damaged or incomplete, please e-mail
us immediately. Please contact
our ordering department within 14 days of purchase if
you wish to return an item. Please include your name, order
number and reason for return. Non-defective merchandise
returns will incur a 20% restocking fee, and must also be
returned within 30 days of purchase.
Q.
What is your shipping & handling policy?
A.
All orders are promptly processed and shipped within 1-2
business days. Our standard shipping method is UPS Ground
Service, which normally takes 2-14 days total fulfillment
time depending on your shipping destination's zone. UPS
requires a physical address and does not deliver to PO Box
addresses.
A.
Due to long delivery times, enormous shipping costs,
international Customs hassles and duties, we do not normally
ship outside the U.S. If you wish to purchase from our web
site or request a printed catalog and are outside of the U.S.,
please e-mail Customer
Support.
Q.
Do you sell wholesale to other stores?
A.
We are happy to provide our quality products for
resale! We will need the name of the business owner, your
DBA name, and a copy of your business license. E-mail
us if you would like more information or have further
questions.
Q.
I have a question not addressed here. How do I contact you?
